At Kingston IT Solution, we specialize in consulting, designing, planning, implementing, and migration complete IP Telephony (IP PBX) solutions based on Asterisk open source IP Telephony tailored for small, medium, and large enterprises. Our goal is to help businesses move from outdated analog or digital PBX systems to modern, flexible, and cost-effective Asterisk-based IP PBX platforms like Issabel, FreePBX, Grandstream, Dinstar, and Vicidial.
Asterisk-based IVR and Voicemail solutions with CRM and call routing integration.
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Cloud-hosted Asterisk IP PBX and Contact Center installation and support.
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Consulting and migration services from legacy PBX to modern IP PBX systems.
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At Kingston IT Solution, we specialize in Asterisk-based IP PBX platforms such as Issabel, FreePBX, 3CX, and Grandstream UCM — the world’s most flexible and widely used communication systems. Unlike legacy PBX or proprietary systems that lock you into expensive licenses and limited features, Asterisk-based platforms are open-source, highly customizable, and supported globally by a vast community of developers and professionals.
Traditional analog or proprietary PBX systems come with:
By contrast, Asterisk-based IP PBX platforms offer:
Our deployments include all enterprise-grade telephony functions that modern businesses expect — and more:
Let’s consider a simple but important example —
If your business operates four offices within a 500-meter radius and needs 100 extensions per site using a legacy PBX, you’ll have to:
💡 Now, with an Asterisk-based IP PBX, the setup is dramatically simpler and more efficient:
Result —
We integrate Asterisk IP PBX with all major gateway types:
Our team configures, optimizes, and maintains:
At Kingston IT Solution, we provide:
Our engineers ensure every setup is secure, redundant, scalable, and easy to manage.
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At Kingston IT Solution, we deliver professional Contact Center solutions using open-source, Asterisk-based platforms such as Vicidial and GOautodial. These systems provide complete inbound, outbound, and blended call center capabilities with advanced reporting, recording, and CRM integration — at a fraction of the cost of traditional proprietary systems.
We provide consulting, installation, configuration, and training services for Vicidial and GOautodial, covering everything from telecom carrier integration to agent setup, campaigns, groups, IVR systems, voicemail, and broadcasting solutions. Our team also develops and integrates custom CRMs for organizations that need specialized workflows.
Cisco and Avaya contact center platforms are powerful but come with high licensing costs, hardware dependencies, and limited flexibility. Every new seat or feature typically requires additional licensing fees and vendor support contracts.
In contrast, Vicidial and GOautodial are built on the open-source Asterisk IP PBX engine, offering enterprise-grade functionality without license restrictions. They are flexible, scalable, and easy to customize to your business processes.
Cisco and Avaya contact center platforms are well-known enterprise-grade systems used by large corporations. However, they come with high costs and proprietary restrictions. Vicidial and GOautodial, built on the open-source Asterisk platform, offer nearly the same functionality and flexibility at a much lower cost, making them ideal for startups, SMBs, and medium enterprises.
| Feature Area | Vicidial / GOautodial (Asterisk) | Cisco / Avaya Contact Center |
|---|---|---|
| Licensing & Cost | Completely open-source. No per-agent, per-feature, or annual license costs. | High licensing costs for each agent, feature, and upgrade. |
| Hardware & Infrastructure | Runs on any standard Linux server or cloud VM. No special hardware required. | Requires proprietary hardware, gateways, and licensed components. |
| Scalability | Scales easily using additional servers or cloud instances. No license limits. | Scalable, but expensive due to license and hardware costs. |
| Customization | Fully customizable. Source code access allows deep workflow or UI customization. | Limited to vendor-provided customization options and APIs. |
| Integration with CRM / ERP | Integrates easily with any open-source or custom CRM via API or database access (Zoho, Vtiger, Salesforce, etc.). | Integrates well with enterprise CRMs but often requires licensed connectors and support contracts. |
| Inbound & Outbound Campaigns | Supports inbound, outbound, blended, and predictive dialing with flexible campaign rules. | Supports the same, but campaign setup and modifications often need vendor involvement. |
| IVR, Call Routing & Recording | Advanced IVR, call recording, and queue management included at no extra cost. | Feature-rich, but requires separate modules and licenses. |
| Real-Time Monitoring & Reporting | Real-time dashboards for agents, supervisors, and administrators via web interface. | Enterprise-grade reporting and analytics dashboards with advanced BI tools. |
| Multi-Channel Support | Supports voice by default, can integrate chat/email with add-ons or CRM integration. | Native support for multi-channel (voice, chat, email, social media) via licensed modules. |
| Failover & Redundancy | Can be configured for redundancy with simple replication or cluster setup. | Advanced high-availability and disaster recovery built-in, but expensive to deploy. |
| Support & Maintenance | Large global community and many professional support providers (like Kingston IT Solution). | Vendor-only support. Mandatory AMC and license renewals. |
| Deployment Flexibility | Deployable on-premise or in any cloud (AWS, Azure, VPS, etc.). | Typically on-premise or proprietary cloud managed by the vendor. |
| Best Use Case | Perfect for SMBs, startups, call centers, and organizations needing flexible, low-cost operations. | Ideal for large enterprises requiring enterprise SLAs and integration with complex legacy systems. |
In most small to medium business environments, Vicidial or GOautodial deliver 90% of the same functionality that Cisco or Avaya systems provide — at less than 20% of the cost, with full freedom for integration and growth.
Vicidial and GOautodial are ideal for businesses of all sizes — especially for small and medium enterprises that need powerful communication tools without heavy investment.
Example: A small placement agency with 10 agents can use Vicidial to run outbound job update campaigns while simultaneously managing inbound calls from candidates. With a simple CRM integration, they can track communication history, save costs, and improve response times — all without expensive licenses or hardware.
Our engineers ensure your contact center is reliable, secure, and fully optimized for performance and scalability.
📞 Call / WhatsApp: +91-8318841546
🌐 Website: www.kingstonits.com
📧 Email: sales@kingstonits.com
Kingston IT Solution — Empowering Your Business with Intelligent, Affordable Contact Center Solutions
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At Kingston IT Solution, we empower businesses to have their own IVR (Interactive Voice Response) system without depending on any third-party provider or cloud call forwarding service. With an in-house IVR solution built on Asterisk IP PBX or Vicidial, you maintain full control over your customer communication — without recurring fees or vendor lock-in.
Many companies today use third-party IVR providers who offer landline-based virtual numbers — for example, city STD codes starting with 7 or 8 (such as Bangalore numbers). These look like mobile numbers but are actually landline numbers owned by the service provider.
When customers call these numbers, their calls are simply forwarded to your mobile or another DID number instead of connecting directly to your system. This setup has major drawbacks:
By building your IVR system in-house using Asterisk or Vicidial, you gain complete control and transparency. You can use your own SIP trunks from telecom providers like Jio, Airtel, BSNL, or Tata, and configure your system exactly as per your business needs.
Suppose your business uses a third-party IVR number like 080-7XXXXXXX (Bangalore STD code). Customers dial this number thinking it’s your official contact, but the calls are only forwarded to your mobile. If you ever stop paying for that service, your number stops working — and you instantly lose customer access and brand trust.
However, with your own Asterisk-based IVR setup:
When you connect your IVR to your CRM system, you create a powerful customer service tool:
With Asterisk IP PBX or Vicidial, these integrations are simple and cost-effective, without requiring expensive middleware or proprietary software.
Whether you need a simple single-level IVR or a multi-department, multi-language system, Kingston IT Solution provides the expertise to build a fully automated and intelligent IVR that enhances your customer experience.
📞 Call / WhatsApp: +91-8318841546
🌐 Website: www.kingstonits.com
📧 Email: sales@kingstonits.com
Kingston IT Solution — Build Your Own IVR. Stay in Control. Never Lose Your Customers.
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At Kingston IT Solution, we provide complete SIP Trunk configuration and integration services for all major telecom providers including Tata, BSNL, Jio, Airtel, and VI. We specialize in setting up IP-to-IP SIP trunks and connecting your IP PBX systems — whether in-house, in the cloud, or across multiple locations worldwide.
A SIP Trunk (Session Initiation Protocol Trunk) is a virtual telephone line that allows voice calls to be transmitted over the Internet instead of traditional analog or PRI lines. SIP trunks connect your IP PBX system directly to your telecom service provider or another PBX system using Internet Protocol (IP).
SIP trunks carry both inbound and outbound voice traffic and can also support video calls, fax over IP, and instant messaging — all using a single Internet connection instead of costly physical phone lines.
Whether you want to connect your in-house IP PBX to your cloud-based PBX or contact center, or integrate SIP trunks with your AI-powered virtual agents for automated customer interaction — SIP Trunking is the modern, efficient way to build your communication network.
Using SIP Trunking, you can interconnect your branch offices across India or globally without paying high STD or ISD call charges. Each branch can have its own IP PBX connected to the corporate headquarters through a secure SIP trunk or VPN.
This means employees can call between offices or remote branches using internal extensions instead of dialing long-distance numbers — completely eliminating STD/ISD call costs.
Traditional phone lines or PRI circuits can be expensive and limited in scalability. With SIP trunks, you can handle unlimited concurrent calls and pay only for your Internet bandwidth. This results in massive cost savings for businesses that make frequent inter-branch or customer calls.
Whether you need to connect your corporate PBX to a telecom provider or integrate multiple PBXs across branches or cloud platforms, Kingston IT Solution offers expert SIP trunk configuration and support for any scale of deployment.
📞 Call / WhatsApp: +91-8318841546
🌐 Website: www.kingstonits.com
📧 Email: sales@kingstonits.com
Kingston IT Solution — Smart SIP Trunking for Smarter Business Communication
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Kingston IT Solution provides end-to-end setup, installation, and support for Asterisk-based Cloud IP PBX and Cloud Contact Center Platforms. We help businesses move from traditional on-premise systems to fully hosted and virtualized telephony solutions that are accessible from anywhere in the world.
A Cloud PBX (Private Branch Exchange) is a virtual phone system that operates over the Internet instead of physical hardware installed in your office. It uses SIP trunks and VoIP technology to manage calls, extensions, IVRs, call queues, and voicemail — all hosted on a secure data center or cloud infrastructure such as AWS, Azure, or private VPS hosting.
With a Cloud PBX, your business communication becomes fully flexible — employees can make or receive calls from any location using softphones, IP phones, or mobile apps connected to your cloud-hosted system.
A Cloud Contact Center is a hosted solution built on Asterisk-based platforms like Vicidial or GOautodial that enables inbound, outbound, and blended calling operations through the cloud. It connects agents, supervisors, and managers over the Internet — removing the need for on-site servers or complex hardware.
We configure and maintain cloud-based contact centers for businesses that require remote agent access, scalability, call recording, reporting, and CRM integration — all within a secure cloud environment.
This setup enables seamless communication between offices, branches, and remote employees — without investing in local hardware or maintenance.
Whether you’re setting up a new cloud-hosted IP PBX or upgrading your existing Vicidial contact center to the cloud, Kingston IT Solution provides full consulting, deployment, and support services.
📞 Call / WhatsApp: +91-8318841546
🌐 Website: www.kingstonits.com
📧 Email: sales@kingstonits.com
Kingston IT Solution — Bringing Enterprise Communication to the Cloud
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Many organizations still depend on old analog or digital PBX systems that are now end-of-life, unsupported by manufacturers, and costly to maintain. At Kingston IT Solution, we provide expert consulting, planning, and migration services to help businesses smoothly transition from legacy PBX to modern, flexible, and cost-effective Asterisk-based IP PBX platforms such as Issabel, FreePBX, Grandstream UCM, and Dinstar UCM.
By migrating to IP PBX, you get advanced calling features, easy management, and integration with your business applications — all at a fraction of the ongoing cost of maintaining legacy systems.
Our team at Kingston IT Solution follows a structured and smooth migration approach, ensuring no downtime for your communication system.
At Kingston IT Solution, we bring over 20 years of experience in Network, System Administration, and VoIP technologies, delivering end-to-end communication and IT infrastructure solutions to businesses across India and abroad.
Our approach focuses on understanding your existing setup, challenges, and communication needs — and then designing the most efficient and future-ready telephony solution for your organization.
We don’t just install systems — we build communication networks that are scalable, reliable, and future-ready. With a deep understanding of both legacy and next-generation technologies, Kingston IT Solution ensures every project is delivered with quality, transparency, and long-term value.
Whether you are upgrading your existing PBX, setting up a new contact center, or moving to a cloud-based telephony platform — we provide the right solution tailored to your business.
Kingston IT Solution — Your Complete Partner for IP Telephony, Contact Center, and Cloud Communication Solutions
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📞 Call / WhatsApp: +91-8318841546
🌐 Website: www.kingstonits.com
📧 Email: sales@kingstonits.com
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